Shipping policy
In Stock Products Shipping
All products that are in stock will be processed in 3-5 days and delivery within 7-12 days.
Total Delivery Time = Processing Time + Shipping Time
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Processing
The processing time begins from the date you placed your order. It usually takes 1-6 business days to process your order. Once we've processed it, we can then ship it.
About Shipping time
As most products are quite large, most times Standard Shipping is carried by sea freights, and from dispatch to landing in your shipping country, there is limited tracking information the carrier can provide. Please rest assured that your order is progressing. Depending on the shipping schedule, this process takes from 7-9 weeks.
Once processed you will receive an email that takes you to the "Track Your Order" page. At this time, your order number is your tracking number. To check the status of your order you will need your order number that acts as your tracking number and your email also.
Your order is currently on its way to you via a sea freight as it is a large package. At this time the tracking link above is the tracking site until it arrives at your countries/states local port. After which point the status on the tracking page will change from "In Transit" to "Out for Delivery". After it arrives at the port, it will go through local customs and will be scanned in by the local delivery company.
Going forward you should receive an email with each order update.
Shipping
|
Country/Region |
Shipping Method |
Cart Total=Shipping Cost |
Shipping Time |
|
Australia |
Standard Shipping |
A$0.00 - $499.99=AU$20 A$500 or More=AU$120 |
20-30 Business Days |
|
Country/Region |
Shipping Method |
Cart Total=Shipping Cost |
Shipping Time |
|
Rest of World |
Standard Shipping |
A$0.00 - $499.99=AU$20 A$500 or More=AU$120 |
6-8 Weeks |
Please note:
- Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we're keeping all our customers safe. This may cause some delays in the dispatch and shipping time.
- Unless otherwise discussed prior, all orders are shipped out from our distribution centre based in China.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
- While we do our best to deliver your order in the time frame given, we can not control delays relating to customs or port clearances.
- Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
- Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.
Tracking Your Order
It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Note for taxes
Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.
For further inquiries:
If you have any further questions, please contact our customer services at contact@welcomehomefurniturecollections.com
Tax
Welcomehomefurniturecollections.com will not collect any extra tax on you unless otherwise stated.
About tracking detail
After your order is shipped, we will immediately send an email confirmation containing the tracking number. Sometimes the shipment will be delayed for updates, please don’t worry.
After receiving the order tracking number, you can inquire on the international logistics website at https://welcomehomefurniturecollections.com/apps/tracktor/track to track the status of your order, if still is not more than five working days logistics update record, please send an email to welcomehomefurnitureco@gmail.com help you to query the detailed order information. To check tracking please have your Order Number and the email used to place the order ready.
About cancel order
Please review our return policy.
Any question
Please contact welcomehomefurnitureco@gmail.com
81-83 Campbell Street,
Surry Hills, NSW, 2010,
Phone: +61409 833 145